The scope of the GSA’s ISO 9001 certification has been extended to include the management of the Galileo exploitation phase and the operation of the Galileo Security Monitoring Centre (GSMC). The announcement follows extensive internal and external audits of the GSMC in France and GSA Headquarters in Prague.

ISO 9001 is an internationally-recognised standard certifying an organisation’s Quality Management System (QMS). The GSA’s QMS has been ISO 9001 certified since December 2014, with the original certification covering activities in preparation for the Galileo exploitation phase and GSMC activities. The extended certification now covers all Agency activities related to the development, maintenance and improvement of European GNSS user-oriented services and related infrastructure, including: managing the EGNOS and Galileo exploitation phases, operating the GSMC, supporting security accreditation and promoting innovation in GNSS applications and services with the support of an enabling administrative platform (i.e., legal, procurement, human resources, ICT, communications, etc.). 

“As we move closer to the declaration of Galileo Initial Services, this extended certification is an important step as it demonstrates the GSA’s commitment to quality processes and allows us to deliver more effective and efficient services that better respond to user needs,” says GSA Executive Director Carlo des Dorides.

The current certification is valid through December 2017. The GSA is already preparing to renew the certification. 

About ISO 9001

The International Standards Organisation (ISO) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is carried out through ISO technical committees, in liaison with international organisations, governmental and non-governmental bodies.

ISO 9001 specifies the requirements for a Quality Management System (QMS) that may be used by organisations for internal application, certification or contractual purposes. The process approach is shown in the conceptual model from the ISO 9001 Standard, recognising that customers play a significant role in defining requirements as inputs, and monitoring of customer satisfaction is necessary to evaluate and validate whether customer requirements have been met.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).