EUSPA´s 2025 Galileo User Satisfaction Survey confirms positive satisfaction levels with Galileo and GSC services, while identifying opportunities for further improvements.
The European Union Agency for the Space Programme (EUSPA) has published the results of the last Galileo User Satisfaction Survey.
The survey confirms continued high levels of user satisfaction with Galileo, reaching an overall rate of 85.11%. Particularly positive results were recorded across the Galileo services, with 100% satisfaction for the Open Service (OS) and 98% for both the High Accuracy (HAS) and Open Service Navigation Message Authentication (OSNMA) Services. In addition, 98% of respondents evaluating the European GNSS Service Centre (GSC) services reported being satisfied.
The survey also identifies opportunities to improve GSC usability, access to technical documentation, and user support. This valuable feedback will help to enhance users’ experience and ensure that Galileo and GSC continue to evolve in line with users' needs.
Discover the full results of the Galileo User Satisfaction Survey here!
About Galileo
Galileo, the EU´s Global Navigation Satellite System (GNSS), provides improved navigation, positioning and timing information. More than 4.5 billion users are already benefitting from Galileo.
The Galileo Programme is owned by the EU. The European Commission, as the Programme Manager, oversees the implementation of all activities. EUSPA is responsible for the operational management of the services, ensuring their availability, continuity and performance, and for the procurement of launch services required for the deployment and replenishment of the constellation. Galileo's system design and system evolution are entrusted by EUSPA to ESA.
Media note: This feature can be republished without charge provided the European Union Agency for the Space Programme (EUSPA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the EUSPA website (https://www.euspa.europa.eu).